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How We Work
Estimate first, video proof always, and a written warranty on your bill.
From your hands to ours, and back
Every laptop follows the same careful path. You get an estimate first, and anything unexpected is shown to you on video before we go further.
1Received & recorded
Walk-in: you get a printed receipt with your job number and the date by which we will send the estimate.
Courier: your parcel is opened on camera and we send you the inspection video.
2Opened & inspected
At our Entry desk the laptop is opened on an anti-static mat. Every part is checked and recorded, and kept in the laptop's own numbered tray.
3Chip-level diagnosis
The board goes to our technician desks (T1, T2, T3, and the L4 main lab for the hardest cases). The fault is traced with schematics, boardview and measuring equipment.
4Estimate first, then your approval
We send you the estimate on WhatsApp with the price range and warranty. Nothing is repaired until you say yes. If you say no, only a small checking charge applies, and your laptop is reassembled and returned to you safely.
5Found something more? You see it first
If we find a burnt or tampered board, or a second fault, we record a video and send it to you with the reason. Any extra estimate or extra time is shared with video proof, and work continues only after your approval.
6If it cannot be repaired
Sometimes a board is damaged beyond repair. Then we show you on video why it cannot be repaired. If you wish, we suggest a replacement board with its own estimate.
7Parts, repair & assembly
Approved parts are arranged (if a part has to be ordered, we tell you the new date), the repair is done, and the laptop is assembled.
8Final quality check on video
Display, keyboard, battery, charging, ports and all functions are tested and the test is recorded on video. Then pickup or courier, with warranty written on your bill.
Tap any step to read more. You can check the current stage of your laptop any time on Track Repair.
What this means for you
Our system is built so that you stay in control of your laptop and your money, from the first day to delivery.
You see the estimate before any work starts. Anything extra needs your yes again, with video proof.
Videos at intake, when something new is found, and at the final test. No blind trust needed.
We repair the faulty component on your own board instead of swapping the whole board, which usually costs less.
One job number, one numbered tray. Every part and screw of your laptop stays together.
Your receipt shows your job number and the date you will get the estimate. Ask us any time for the current stage.
If repair is not possible, you get the reason on video, pay only a small checking charge, and get your laptop back safely.
3–6 months warranty on board repair, written on your bill.
Courier parcels are opened on camera, so the condition on arrival is on record.
We show you, not just tell you
Important stages of your repair are recorded on video, and we share them with you. These are real clips from our benches, the same kind of video you receive.
Customer details are hidden in every clip we publish. Tap a video to pause or play.
Confidence you can check
Do not take our word for it. Watch our repair videos and see how we work, start to finish.
Hard boards go to our separate L4 research lab, where faults are studied against schematics before any work. That is why our comeback rate is very low.
Most boards we get are gaming laptops, and our repaired boards carry up to 6 months warranty. A new replacement board usually comes with only about 3 months.
One job number, one numbered tray, every part recorded. Every bench is under CCTV, so there is a record of every moment your laptop spends with us.
Our admin team reviews the recordings and our QC department tests every laptop before it is handed back. We look for problems before you have to.
Most of our work comes from dealers and repair shops who send us the boards they cannot fix. The same care goes into every walk-in customer's laptop.
We research before we touch a board, so there is no unnecessary heating or messy rework. Our boards stay neat and clean, and any technical person is welcome to check our work.
We diagnose first and then repair. Changing parts without a diagnosis is a gamble with your money, so we do not sell parts over the counter.
If something goes wrong on our side, we make it right. Your laptop and your money are our responsibility while it is with us.
Not every board can be repaired. Some laptops have a weak internal PCB, and some come with damage that has spread too far. When that happens, we tell you clearly and show you why. But when we repair a board, you can trust it fully.
Warranty on every board repair
The warranty period depends on the laptop model and is written on your bill. Replaced parts carry 3 months warranty. Warranty does not cover liquid damage, CPU short, or burnt / broken parts after delivery.
Have a laptop problem?
Tell us what is happening. We will guide you honestly, with an estimate before any work.